Privacy Policy

Information We May Collect

When you interact with our website or purchase from us, we may collect information necessary to provide our products and services, including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Payment-related information
• Information you provide when contacting customer support
• Website usage, device, browser, and cookie-related information

Payment information may be collected and securely processed by authorised third-party payment gateways or payment service providers. We may not directly store complete payment card or banking credentials where these are handled by such providers.

How We Use Your Information

We may use your personal information to:

• Process and manage your orders
• Arrange shipping and delivery
• Process or facilitate payments and refunds
• Communicate order confirmations and updates
• Respond to enquiries and provide customer support
• Maintain and improve our website, products, and services
• Prevent fraud, misuse, and unauthorised transactions
• Maintain necessary business and transaction records
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted and, where required, with your consent

Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality, remember preferences, understand how visitors use our website, and improve your overall shopping experience.

Where required by applicable law, we will obtain your consent before using non-essential cookies. You may also manage or withdraw your cookie preferences through available website or browser settings.

Sharing of Personal Information

We may share information where reasonably necessary with trusted third parties that help us operate our business, including:

• Payment gateways and payment processors
• Courier, shipping, and logistics partners
• Website hosting and technology providers
• Customer support and communication service providers
• Professional advisers or authorities where required by law

We do not sell your personal information to third parties for their independent marketing purposes.

Third-party service providers may process personal information according to their own privacy practices and applicable legal requirements.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Choices and Consent

Where consent is required for optional activities, such as promotional communications or non-essential cookies, we will seek your consent as applicable.

You may withdraw your consent for such activities at any time, subject to applicable legal requirements and any processing that may otherwise be permitted or required by law.

You may also contact us regarding requests or questions concerning your personal information.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

Third-Party Services

Our website may use or provide access to services operated by third parties, such as payment gateways, delivery providers, or external websites. Their handling of your information may be governed by their respective privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable requirements.

Any updated version may be published on this page with an updated effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: