At UNYRA CARE COLLECTIVE, we want you to receive your order in perfect condition. Returns or exchanges may be accepted for products that are damaged, defective, incorrect, or missing, subject to verification. Customers should contact us within 48 hours of delivery with their order number and clear photos/videos of the product and packaging, where applicable.

For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for return or exchange unless the product is defective, damaged, incorrectly supplied, or otherwise required by applicable law. Approved returns or exchanges must be made according to our instructions and may require the product to be unused, unopened, and in its original packaging.

Where an exchange is approved, we will provide the same product or, where unavailable, an appropriate alternative or refund. For return or exchange requests, contact us at myunyra@gmail.com.