At UNYRA CARE COLLECTIVE, we aim to ensure a smooth and satisfactory shopping experience. Refunds may be provided for products that are damaged, defective, incorrect, missing, or otherwise eligible under our return policy, subject to verification.

Please contact us within 48 hours of delivery with your order number and clear photos or videos of the product and packaging, where applicable.

For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for refund unless the product is defective, damaged, incorrectly supplied, or otherwise required by applicable law.

Once approved, a refund will generally be processed to the original payment method. The time taken for the amount to appear may depend on your payment provider or bank. Orders cancelled before dispatch may be eligible for a refund, subject to applicable conditions.

For refund requests, contact us at myunyra@gmail.com.